Terms & Conditions

1. Definitions

"Estara", "we", "us", and "our" refer to Estara, trading from 14/22 Chaeng Watthana Road, Pak Kret, Nonthaburi 11120, Thailand. "You" or "Client" refers to any individual or household that engages our services or uses this website. "Service" means any of the estate organisation and document support offerings described on this website. "Agreement" means these Terms & Conditions together with any written engagement letter or service confirmation we issue.

2. Acceptance of Terms

By engaging our services, submitting an enquiry through our website, or otherwise requesting that we begin work, you agree to be bound by these Terms & Conditions. You confirm that you are aged 18 or over and have the capacity to enter into this agreement. These terms apply in addition to any specific terms set out in a written engagement letter.

3. Service Description

Estara provides estate organisation and document support services in Thailand, comprising three service tiers: Getting Organised Sessions (educational sessions on general document organisation approaches), Records Cataloguing Help (practical assistance building a household document index), and the Ongoing Estate Records Plan (a continuing service for maintaining records through regular sessions). Full descriptions are available at https://estara.cyou/solutions.html.

Services are available primarily in person in the greater Bangkok and Nonthaburi area. Remote arrangements are discussed individually. Services are subject to availability and geographic scope as confirmed at the point of enquiry.

4. Service Scope and Limitations

Estara's services are limited to general education and practical support in document organisation and household record-keeping. We do not provide legal advice, financial advice, accounting services, or any regulated professional service. Nothing in our sessions or written outputs constitutes advice of a professional nature requiring a licence.

The scope of each engagement is agreed in writing before work begins. Changes to scope after commencement require written agreement from both parties.

5. Client Responsibilities

You agree to make documents and records available as reasonably needed for the engagement to proceed. You are responsible for the accuracy and completeness of information you provide. You retain ownership of all documents at all times. You agree not to use our services for any unlawful purpose.

6. Intellectual Property

The printed household checklist, session notes, and written inventory documents produced by Estara are provided for your personal household use. You may not distribute or reproduce them for commercial purposes without our written consent. All other content on this website remains the property of Estara.

7. Pricing and Payment

Prices for each service tier are as published on our website at the time of engagement and confirmed in your written engagement letter:

• Getting Organised Session: ฿3,500 per session
• Records Cataloguing Help: ฿11,800 (fixed-price engagement)
• Ongoing Estate Records Plan: ฿32,500 per year

Payment is due as specified in your engagement letter. We issue formal invoices for all payments. All prices are in Thai Baht (฿). We do not charge additional fees for session length or document volume within the scope agreed.

If you wish to cancel an engagement before it begins, please notify us in writing. Cancellation policies are as set out in the engagement letter.

8. Confidentiality

We treat all information and documents encountered during an engagement as strictly confidential. We do not copy, photograph, scan, or retain your documents. A confidentiality arrangement is included in every engagement letter. Our full privacy practices are set out in our Privacy Policy.

9. Disclaimers

Services are provided as described and to the best of our ability. We make no representations that our services will produce any particular outcome, and do not make commitments regarding results. Our website content is provided for general informational purposes. We are not responsible for decisions you make based on the document organisation we assist with.

10. Limitation of Liability

To the fullest extent permitted by Thai law, Estara's liability in connection with any engagement is limited to the amount paid for that engagement. We are not liable for indirect, consequential, or incidental loss or damage. Nothing in these terms limits liability for fraud or for death or personal injury caused by our negligence.

11. Termination

Either party may terminate an engagement by written notice. You remain liable for payment for sessions already completed at the time of termination. We may decline to continue an engagement if it becomes impractical or if your conduct makes continuation unsuitable, in which case we will refund any prepaid amounts for uncompleted sessions.

12. Dispute Resolution

If a dispute arises, the parties will first attempt to resolve it informally by written communication. If informal resolution is not reached within 30 days, the dispute will be referred to mediation. These terms are governed by the laws of Thailand. The courts of Thailand have jurisdiction over any legal proceedings.

13. General

These terms, together with your engagement letter, constitute the entire agreement between us for the relevant service. If any provision is found to be unenforceable, the remaining provisions continue in full force. Failure to enforce any right does not constitute a waiver of that right.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. The current version is always available at https://estara.cyou/terms-conditions.html. Material changes will be communicated to active clients by email.

15. Contact